Shipping and Delivery

• All items will be shipped discretely in plain packaging for privacy reasons. Even our shipping label reads “TH Store” to keep with our customer’s purchases private.
• Most of the order will be shipped from our warehouse. Special order items may be drop shipped from our manufacture or distributor.
• All order will usually leave our warehouse if order are placed before 3pm PST. We ship Monday thru Friday. Any order that is place after the cut off time will usually ship the next business day.
• If an order is back order, we will contact the customer to see if the customer would like to have their order shipped together or ship out what we have in stock first, and ship out the back ordered item once we have it in stock.
• We ship primary with UPS or USPS. Certain items, such as pH up/down and H2o2, will only be shipped by USPS.
• Over-sized items may have their shipping fees refine and may be required freight shipping.

Return Policy

We do offer a 14 days return policy on most items that is purchase from us. All items must be in it original packaging, unopened or used, along with your sales receipt. Any open or used items will not be eligible for return. All return will be charged a 15 percents restocking fee. No exception.

All items return will be the responsibility of the customer. The customer will pay for shipping back to us. If you order was purchase with free shipping, we will deduct our shipping cost and refund the differences.

If your items is defective, you have 14 days to report it to us. After the 14 days, defective items will have to be reported to the manufactures. Any defective items that we receive back and determine that it is not defective, the customer will be responsible for the shipping cost back.

Pricing

We reserve the right to change pricing at anytime. If there is a pricing errors, we have the right to not honor the pricing. We will contact the customer, if there is an error to our pricing.